Deliveroo (HK) - Catering Operations Executive

Mid Level

Hong Kong

Catering Operations Executive

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About Us

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Grocery, Editions, Signature & Plus businesses.

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Who we're looking for

We are looking for a talented Catering Operation Executive to join our team. As a Catering Operations Executive, you will be joining a team focused on growing a new and exciting area of business at Deliveroo. In contrast to our core business, the Catering team focuses on servicing large orders for both corporate and individual customers, which require different operational needs and expertise.

What you will be doing

Manage our dedicated trolley walker fleet while assisting with our van operations to service Catering orders and monitor large orders in real time to ensure we deliver an outstanding experience
Assist in maintaining and expanding our selection of dedicated Catering Menus and work closely with Catering Partners to develop their menu offering and ensure smooth operations
Make menu or restaurant suggestions to Corporate Account Managers to promote corporate catering orders while targeting other use cases including residential catering, boat parties, and school events
Handle inbound customer enquiries and proactively come up with creative solutions to accommodate special customer requests or large, complex orders
Liaise with other departments including Customer Service, Operations, and Restaurant Account Management to help scale our Catering business and proactively tackle issues that may arise
Develop an understanding of the challenges around our day-to-day operations and help drive improvements in the existing processes, as well as implement new ones

Who you are

At least 2 years of work experience with experience in a customer-facing role
Able to take an idea, make a plan and get the job done
Outstanding interpersonal skills as you will be liaising directly with customer, restaurant partners, and internal stakeholders on a regular basis
Able to tackle several complex problems without missing a step
Able to take ownership of problems and turn your solutions into a coherent action plan, while keeping a cool head in challenging situations
Use the information available to you to build a plan with clear goals
A good level of spoken and written English and spoken Cantonese
High level of attention to detail

What we offer

Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
Open, respectful and fun company culture
Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
Friday lunches on us from the best local restaurants
Work with people who LOVE what they do
Meal allowance if you are required to work late
Free Deliveroo Plus - Free delivery and access to special offers

How inclusive are we

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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