Evercare - Customer Service Representative

Mid Level

Hong Kong

Customer Service Representative

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About Us

When it comes to care, it can be difficult to determine what you or your loved ones need, Evercare finds you the right support at the right time.

At Evercare, we help clients recover and rehabilitate after a major illness. With a team of nurses and care professionals, we assess your needs and offer professional and holistic care support in the comfort of your home. Our digital platform helps you stay connected to your loved ones so you can enjoy a peace of mind while at work or traveling. We make recovery and rehabilitation at home comfortable and safe, empowering your loved ones to live with dignity and independence.

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Who we're looking for

We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a full-time basis

What you will be doing

The Customer Service Associate is responsible for addressing customers' questions and concerns, delighting them with patience, compassion and clear communication. Our customers require care services to help their parents or grandparents rehabilitate from cancer, stroke, dementia and post-operation:

Be an ambassador of Evercare to all prospective customers
Handle inbound calls to deliver quality service to customers in need of care services
Schedule and coordinate the appropriate care services for customers

Who you are

Have start-up experience with the ability to use multiple systems and multi-task
Have a customer-oriented attitude with good telephone manners and problem solving skills
Have experience in excelling in a fast-paced, high growth and rapidly changing environment
Have a start-up attitude, willing to learn and try, accept failure, and do better next time
Are comfortable working shifts (5 days per week, may include weekends)
Are proficient in English and Cantonese (spoken and written)

What we offer

Rising healthcare startup in Hong Kong with solid traction to scale geographically
Experience exponential growth within health-tech, the hottest sector in 2021 and booming even with COVID-19
Receive dedicated mentorship to guide you along your startup journey and plan your career development
Work with a young, international and energetic team with a lean startup structure
Be proud of the impact that you are contributing to every single day. Lives will be better because of you!