MoneyHero (HK) - Rewards Operations Officer

Entry Level

Hong Kong

Rewards Operations Officer

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About Us

MoneyHero is Hong Kong's first and largest online financial product comparison platform for Hong Kong consumers on a mission to help consumers live healthier financial lives. We are part of Hyphen Group, the leading fintech company in Greater Southeast Asia. Established in 2013, we have focused on providing comprehensive and objective comparisons of financial products ranging from credit cards, personal loans, insurance, mortgages to securities and banking accounts.

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Who we're looking for

We are looking for a Product Marketing Specialist to join our growing team in Hong Kong.

The role

This position plays an important role in the day to day operations at MoneyHero focusing on, but not limited to, the procurement, fulfillment, administration and data reconciliation of rewards that our customers receive. In addition, the Rewards Operations Officer collaborates with diverse stakeholders across departments and external vendors to support the smooth delivery of promotional activities while adhering to audit controls and compliance requirements.

What you will be doing in this role

Procurement

Coordinate the Rewards procurement process, including sourcing of vendors, making quotation requests and placing purchase orders
Conduct day-to-day vendor management as assigned to secure the best payment and pricing terms

Fulfilment

Execute the end-to-end fulfilment process in accordance with SOP and guidelines
Provide input to the Commercial and Marketing teams on rewards fulfilment considerations
Liaise with internal stakeholders, external vendors and FI partners to ensure a timely, cost efficient, error-free and risk controlled compliant rewards fulfilment practices

Reporting

Ensure data from various sources are consolidated and updated in a timely manner
Collaborate with Finance Team and fulfilment house for rewards expenditure reporting, rewards inventory management for timely distribution of rewards to customers.
Support Customer Service team for queries, investigations, case escalations, redemption request verification and rewards allocation

Documentation

Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
Stay up to date with all current and past campaigns and their respective fulfilment criteria

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About you

Excellent organizational and prioritization skills
Strong communication (verbal and written) and collaboration skills, able to escalate when issues arise
Proficient in using Microsoft Office (Excel, Word, PowerPoint)
A good team player with flexible characteristic
Vendor management experience is highly desirable but not a must
Knowledge in accounting is desirable but not a must

What can you expect from us?

Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work: We have a team of over 400 talented individuals in 6 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive: We launched in 2014 and fast-forward 7 years we now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group