Wiley Edge - Graduate Production Support Analyst (Hong Kong)

Entry Level

Hong Kong

Graduate Production Support Analyst (Hong Kong)

About Us

Here at Wiley Edge , we pair talented graduates with leading global businesses. We’re always on the lookout for ambitious graduates to join Wiley Edge Alumni Graduate Program, kick-starting your tech career within an entry-level Production Support Analyst role and working onsite with a leading Investment Bank in Hong Kong.

Apply Now or View Company Profile

Who we're looking for

Our 24-month graduate program begins with 4-8 weeks of paid training and career coaching, where you’ll learn everything you need to hit the ground running as a Production Support Analyst. After you've completed the training, you'll have the opportunity to fast-track your career at a global investment bank.

What you will be doing

If successful, you’ll work with one of our Investment Banking clients as a Production Support Analyst. Production support is a vital role in enterprise technology. Working with a global team, you’ll help support systems including algorithmic trading engines
and regulatory reporting by:
Monitoring system health
Resolving incidents
Investigating past incidents
Managing the release process for new versions of software
Automating and enhancing workflows
Working closely with business stakeholders to resolve issues with technical systems and applications. Work is tracked using ‘tickets’.
You’ll also regularly communicate with other technical teams including vendors, developers and infrastructure on release management and
issue resolution

Who you are

Bachelor’s degree in Computer Science or relevant STEM subject
Already graduated and available to start immediately
Permanent right to work in Hong Kong
GPA of 3.0
Able to troubleshoot, problem solver, analytical
Excellent spoken and written English communication skills.
Proficiency with Linux (Preferred)
SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries.
Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
Scripting skills, like Perl, Python, or UNIX shell.

What we offer

In-depth and interactive training with a diverse group of like-minded graduates, delivered by experts with working knowledge of the field.
A competitive graduate salary
Pay increases every 6 months
A flexible benefits package
Ongoing training and pastoral care
Invaluable industry experience and the opportunity to start a career in a desirable and competitive industry